Download these terms (text)Previous terms: August 2024
1. Who we are and when these terms apply
Spoofzy is operated by Proventus Dynamics Ltd, registered in England and Wales with company number 15985558. Our registered office is 3rd Floor, 45 Albemarle Street, Mayfair, London, England, W1S 4JL. Contact us at team@spoofzy.com for support, cancellations, refunds or legal notices.
These terms cover the Spoofzy website, Telegram bot, web applications, media-processing and AI tools, API and related paid or free services that we make available to you (the Service). References to a feature do not mean that it is included in every plan or currently available. Your order and the product description shown before purchase identify what you are buying.
For a new agreement, these terms apply when they have been made available to you and you accept them when signing up or ordering. Section 19 explains changes for existing customers. This version does not retrospectively change a completed purchase, an accrued claim or an existing agreement without the required notice or agreement.
A separately agreed written order may vary these terms for the matters it expressly covers. Accepted affiliate terms govern affiliate participation, and an agreed data processing agreement governs its subject matter. Nothing in an order, policy or these terms removes rights that the law does not allow us to exclude.
2. Eligibility, accounts and linked seats
You must be at least 18 and legally able to enter an agreement. If you accept for a business, you confirm that you can bind that business. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession; choosing a plan called Pro or Agency does not by itself remove consumer rights.
Keep your contact and billing details accurate and protect your login, Telegram account, API keys and access links. Notify us promptly if access is compromised. You are responsible for activity you authorise and for taking reasonable steps to prevent unauthorised use; you are not responsible for a security failure caused by us.
The owner controls billing and authorised linked accounts. Seats share the owner’s allowances and concurrency limits; they do not create separate credit pools. Owners must ensure their team follows these terms and remove access when it is no longer authorised. Use supported seats instead of sharing credentials. Selling account access, pooling unrelated customers into a retail plan, or transferring credits between owners requires our written agreement.
3. Plans, credits and one-time purchases
The price, currency, tax, billing interval, included features, usage allowances, expiry and any material technical restrictions must be shown before you pay. Your confirmed offer governs your purchase. Existing customers keep any expressly agreed legacy terms until a valid change takes effect. Free allowances and previews do not create a right to a future free trial or paid feature.
- Memberships: monthly and annual plans provide access for their paid period. Annual plans are charged in full upfront, not in monthly instalments. Included AI allowances reset monthly on the plan’s scheduled reset dates, including on annual memberships, and do not roll over unless your offer expressly says otherwise.
- Starter Pack or Starter Pass: one purchase per owner, providing exactly 168 hours from successful payment. It does not renew. Its access and unused included AI credits expire at the end of that window. An upgrade starts the new plan immediately and ends remaining Starter time and credits; any eligible upgrade discount is shown before you confirm it.
- AI credits, API units and legacy standard credits are separate usage allowances, not money, investments, transferable tokens or a stored cash balance. They cannot be sold, transferred or redeemed for cash, except for a refund required under these terms or by law.
- Separately purchased packs and top-ups follow the validity and access requirements disclosed with that purchase. We will not invent an earlier expiry for an existing paid balance through these terms. Promotional credits have no cash refund value.
- The cost of a job is shown before submission. A reservation reduces the available balance while a job runs. If a chargeable job fails without delivering the promised result, we restore its reserved units or correct the balance. Contact support if recovery does not occur. A credit correction does not replace a cash remedy you are legally entitled to.
- A successfully delivered AI result can still vary from your preferences. Subject to defects, misleading descriptions and statutory rights, disliking a valid result or choosing to generate another version does not by itself qualify for a credit or cash refund.
4. Billing, renewal and plan changes
By confirming a subscription, you authorise the disclosed initial payment and recurring charges at its stated interval until cancelled. One-time purchases do not authorise recurring charges. We do not charge for optional extras or usage overages unless you separately agree. Applicable taxes and the total payable are shown before payment; your bank may apply its own currency conversion or charges.
Your renewal date and billing interval are available in billing management or on your billing records. Failed payments may be retried by the payment provider and access may be restricted while payment remains unresolved. We will tell you about a payment problem and give a reasonable opportunity to correct it where practicable. A genuine billing dispute does not waive your right to challenge a charge.
Before a paid upgrade, seat change or downgrade is confirmed, the purchase flow must show its charge or credit, effective date and effect on allowances. Credits described as a discount are not a cash refund. Separately billed add-ons may have separate renewal dates; review them when changing or cancelling your main membership.
We may change future prices to reflect changes in operating costs, taxes, suppliers or the features offered. For an existing subscription, an increase takes effect no earlier than the next renewal after at least 30 days’ direct notice, and you can cancel before it applies. We do not increase the price of an already-paid period. Any longer notice, reminder or fresh consent required by law also applies.
5. How to cancel
You can turn off subscription renewal through the Service’s Membership & billing controls or its linked billing portal. You can also email team@spoofzy.com with a clear cancellation request and enough information to identify your account. We do not require a phone call, an explanation, or a retention conversation. We may reasonably verify account ownership.
Cancel before your next renewal to prevent its charge. For an email request, the time we receive your clear request determines cancellation, not the time support processes it; we will correct a renewal charged after a timely request. We will confirm cancellation. If a billing control is unavailable, use email.
Ordinary cancellation stops future renewal and leaves access available until the end of the paid period. It does not normally refund that period or unused allowances; sections 6 and 7 explain exceptions. No separate early cancellation fee applies to standard self-serve memberships. Starter and other one-time purchases expire under their own stated terms.
Deleting an app, stopping use, unlinking Telegram or removing a seat does not itself send a subscription cancellation instruction. If you ask us to close your entire owner account, we will also stop its recurring subscriptions. Tell us if you want to cancel only a particular add-on; independently purchased API access is separate from membership.
6. Final sales and refund policy
Subject to the specific exceptions in this section, section 7 and any separately agreed written refund promise, purchases are final and non-refundable. This applies to subscription payments, annual prepayments, Starter, credit packs, API access, top-ups and add-ons. We do not normally refund a change of mind, non-use, unused time or credits, failure to cancel before renewal, or a third-party platform decision unrelated to a fault in our Service.
- Unused first purchase: you may request a full refund within seven calendar days of your first-ever paid purchase of a membership, Starter or API access from Spoofzy, provided that purchased access is entirely unused. Neither you nor anyone using your linked accounts or API keys may have submitted a processing or generation job, used an included standard tool, or consumed any AI credits or other paid units under that purchase. Logging in alone does not count as use. This offer applies once per customer, only to that first purchase. It does not apply to renewals, upgrades, later purchases, top-ups or separately purchased add-ons, and does not restart when you change plans or create another account. Email team@spoofzy.com within the window and stop using the purchased access when requesting the refund; the refund ends that access. These conditions do not limit statutory rights or the other refund grounds below.
- Billing errors attributable to Spoofzy: we correct and refund amounts collected because an error in our billing systems or payment processing causes a charge that is not due under your agreed order or subscription. This includes collecting the same payment obligation more than once or taking a renewal after timely cancellation of the relevant subscription. We assess each charge against its corresponding agreed order, billing schedule and cancellation record. Report unrecognised payments promptly so we can investigate. Statutory refund and payment-dispute rights remain unaffected.
- Undelivered or defective service: let us know what failed. We will investigate and provide a suitable correction, repeat performance or other remedy. If we cannot supply what was purchased or remedy a material failure within a reasonable time without significant inconvenience, we will refund the affected undelivered part. Any stronger legal right to a price reduction, full refund or other remedy is preserved.
- Our discontinuation or termination without your material breach: we refund the unused prepaid period and the paid value of unused purchased units that we can no longer supply. Free and promotional credits are excluded. For bundled or discounted purchases we use the amount actually paid and a fair allocation to the affected part, without recovering the same amount twice.
Email team@spoofzy.com with your account identifier, the payment date or receipt reference and a short explanation. A job reference is helpful for a processing issue. Do not send card numbers, passwords or identity documents by email or Telegram. We assess requests using billing and job records and explain our decision. There is no short reporting deadline that cuts off statutory rights.
Where a refund is due, we issue it without undue delay and within 14 days of being informed of a valid statutory cancellation, or otherwise within 14 days of establishing entitlement, unless applicable law requires sooner. We use the original payment method unless you expressly agree otherwise. We do not deduct an administrative or payment-processing fee from a refund we owe. Bank settlement times may vary. We will not substitute credits for a cash refund you are entitled to without your agreement.
If cryptocurrency payment is offered, use only the currency, network, amount and address on the authorised invoice. Contact support about mistakes; we cannot promise recovery from an incorrect network or an address we do not control. A refund remains available where required by law. Its method and valuation will be agreed transparently against the original invoice; these terms do not waive rights because a payment used cryptocurrency.
Please contact us to resolve a payment issue, but you do not have to give up or delay a legitimate bank dispute, chargeback, complaint or court claim. We may contest inaccurate claims with relevant records. We do not impose an automatic chargeback penalty. Suspected payment fraud may justify a proportionate restriction under section 14.
7. Consumer cancellation and legal remedies
If you are a UK consumer buying at a distance, you normally have 14 days after the day the contract is made to cancel a service contract without giving a reason. Similar rights apply to many EEA consumer purchases. Mandatory local rights, longer periods and extensions for missing information apply where required. These rights are additional to ordinary cancellation and are not restricted by the final-sale policy above.
For services starting during a cooling-off period, we may charge only the lawful proportion supplied before you cancel, and only where you expressly requested an early start and received the required information. We do not treat general acceptance of these terms or merely logging in as that express request. A service cancellation right ends on full performance only if the required prior request and acknowledgement were obtained; activating a continuing subscription is not full performance.
For separately supplied digital content, a cooling-off right ends on supply beginning only if the law permits it and we first obtain your express consent to immediate supply, your acknowledgement of losing that right, and provide the required contract confirmation. We do not treat every SaaS service as a digital download. If the necessary information, consent or confirmation is missing, we will not rely on a waiver or deduction that the law does not allow.
To exercise a cancellation right, send any clear statement to team@spoofzy.com or to our registered office. For example: “I cancel my Spoofzy contract for [product], ordered on [date]. My name is [name] and my account or receipt reference is [reference].” You may use that wording but do not have to. Sending the notice before the legal deadline is sufficient. Tell us that you are exercising your cooling-off right so we can end access and assess the refund, rather than merely turn off the next renewal.
Consumers are entitled to services supplied with reasonable care and skill and digital content that meets applicable requirements for quality, fitness and description. Depending on the problem, remedies can include repair, replacement, repeat performance, a price reduction, refund or compensation. Nothing here limits those rights, mandatory renewal protections, or remedies for our misleading statements. A third-party supplier problem does not remove our responsibility for what we contracted to supply.
8. Fair use, automation and API access
“Unlimited” means no per-use charge for the specified included standard tools within your plan’s supported workflow. It does not mean unlimited AI credits, API jobs, storage, seats, file sizes, batch sizes or simultaneous work. Published technical limits and reasonable queues protect service quality; we will not use an undisclosed numerical quota to contradict an unlimited offer.
Do not evade plan limits, create accounts to repeatedly claim introductory offers, share API keys publicly, bypass authentication, overload the Service or run unauthorised automated access. Use the supported API or an agreed Agency arrangement for automation and higher-volume processing. We may proportionately queue or temporarily restrict activity that creates a demonstrable security or capacity risk, explain the reason where lawful, and discuss a suitable plan. We will not silently impose a paid upgrade.
API access and its completed-job units are separate from retail memberships and AI credits. Follow the documented authentication, concurrency and integration requirements. Failed API jobs release reserved units. You are responsible for your integration and downstream users. Reselling raw access or operating a public service bureau requires a written agreement; creating and delivering authorised client outputs is permitted.
9. Content permissions and acceptable use
You must have the rights, licences, notices and lawful basis needed to upload, process and use your content, including music, footage, personal data, voices and likenesses. Agencies must obtain the relevant authority from their clients and creators. A public URL, a client instruction, or a technically downloadable file is not by itself permission.
- Do not create or distribute unlawful content, child sexual abuse material, non-consensual intimate content, threats, harassment, fraud, malware or material that infringes intellectual property, privacy or other rights.
- Clone or use a real person’s voice or likeness only with their rights and informed permission for the intended use. Do not use synthetic media to deceive people about identity, consent or endorsement, or impersonate someone for fraud. We may request reasonable evidence of permission.
- Do not remove or alter metadata, watermarks, provenance or rights information where doing so is unlawful or infringes another person’s rights. Do not use processing tools to evade legal duties, facilitate infringement or breach third-party platform rules. Apply any required AI or edited-media disclosures.
- Do not attempt unauthorised access to accounts, systems or data, defeat safeguards, or reverse engineer protected software except to the extent applicable law expressly permits it.
Lawful adult creator material is not prohibited merely because it is adult material, but consent, age and all other restrictions still apply. Individual tools or their providers may have stricter content limits; those restrictions must be made available before the affected use. We may reject material a tool cannot lawfully or permissibly process, without removing any refund or correction you are otherwise owed.
10. Your content, outputs and our software
You retain your existing rights in uploads and other content you provide. As between you and us, you may use and commercially exploit outputs to the extent you have the necessary underlying rights and the law recognises rights in those outputs. We assign to you any rights we acquire in an output generated specifically for you, excluding our software, pre-existing materials and third-party rights. AI outputs may not be unique or eligible for copyright; we cannot grant rights owned by others.
You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, transform and display your content only as needed to provide and secure the Service, deliver your requested outputs, resolve support issues and meet legal obligations. We may authorise service providers to do those tasks for us. This is not permission to sell your content, advertise with your face or voice, or publicly showcase your files without separate permission. These terms do not themselves give permission to train a general-purpose AI model on your content.
The operational licence ends when the relevant content is deleted from our systems, except for limited retention required by law, legitimate dispute records and ordinary backups until removed under our retention practices. The Privacy Policy explains personal-data handling. Our software, brands, documentation and underlying tools remain ours or our licensors’. Your plan gives you a limited right to use them while access is valid, not ownership or a right to resell the software.
11. AI results and third-party platforms
Review outputs before publishing, delivering them to clients or relying on them. AI can produce inaccurate, distorted, similar or unexpected material. Processing may change quality, detail, sound or metadata. Keep your originals and check that the result suits its intended use.
We do not guarantee views, reach, revenue, ranking, account safety, detector results, complete anonymity, or acceptance by Telegram, Reddit, Instagram or another platform. A platform may change its systems or rules independently. Tool names, examples and demonstrations are not promises of universal detection avoidance. These qualifications do not excuse a failure to meet an express description or a mandatory legal standard.
Independent platforms and services you connect have their own terms. We are not their agent or an authorised representative unless expressly stated. We remain responsible for the parts of the Service we agree to supply; we do not shift all supplier risk to you.
12. Files, privacy and business data
Spoofzy is a processing service, not a permanent archive unless an order expressly includes storage. Keep independent copies of important originals and outputs, download results promptly, and follow any displayed retention or download-link expiry. Closing an account or expiry of a temporary workspace can end file access; legal data access and deletion rights remain available.
Our Privacy Policy describes personal-data use and your rights. Do not upload passwords, payment credentials or regulated sensitive records unrelated to the supported media workflow. Where we process personal data on behalf of a business customer and a data processing agreement is legally required, that agreement must be put in place for the processing; these general terms are not a substitute for it. Contact team@spoofzy.com to arrange the appropriate terms before such use.
13. Availability, support and product changes
We use reasonable care and skill to operate the Service. Routine plans do not include a contractual uptime percentage, guaranteed processing time, dedicated capacity or round-the-clock support unless a written order says so. Displayed queue estimates are estimates. Contact team@spoofzy.com for support.
We may maintain, repair and improve the Service, change suppliers, and make changes required for security or law. For a material reduction to a paid feature or planned closure, we give at least 30 days’ direct notice where reasonably possible. If a change materially disadvantages you during an already-paid period, you can end the affected service and receive a fair refund of the unused prepaid part. Urgent changes may take effect sooner, with an explanation as soon as lawful and practicable.
Labelled beta and preview features may change or be withdrawn and should not be relied on for critical work. Do not purchase based on a roadmap or a feature that is not included in your order. Calling a paid feature beta does not remove the agreed description, refund rules or statutory standards.
14. Suspension, termination and complaints
We may restrict or end access for a material breach, fraud, unlawful content, a credible security threat, non-payment, or a legal requirement. The response will be proportionate to the reason. Where a breach can be fixed and there is no urgent risk, we normally give notice and at least seven days to remedy it. Urgent security, safety or legal issues may require immediate action; we explain it as soon as we reasonably and lawfully can.
You may ask for review at team@spoofzy.com. We will consider relevant evidence and correct mistakes. If we end a paid service for our convenience or a reason that is not your material breach, section 6 applies. If your material breach causes termination, any retained prepayment must be lawful and proportionate to the service supplied and our reasonably incurred net loss; we do not automatically confiscate all prepaid fees as a penalty.
You may end the affected agreement if we materially breach it and fail to remedy the breach within a reasonable time after notice, or sooner where the law allows. Your refund and legal remedies remain available. When access ends, stop using our systems, retrieve files within any available notice window and pay valid charges already owed. Provisions needed to settle accrued rights and obligations continue, including payment, content rights, liability and disputes.
15. Third-party claims caused by business misuse
This section applies only to business customers. You will reimburse our reasonable defence costs and damages finally awarded or agreed in a settlement for a third-party claim to the extent caused by your unlawful content, infringement of that third party’s rights, or deliberate or material breach of section 9 by you or users you authorise. You do not cover losses caused by our own breach, negligence or misconduct.
We must promptly notify you, take reasonable steps to reduce loss, and let you control the defence with competent advisers, subject to our reasonable participation. No settlement may admit fault for us or impose non-monetary obligations on us without our reasonable consent. Equally, we will not settle a claim at your expense without your reasonable consent. This is not a consumer indemnity or an obligation to pay every cost associated with using the Service.
16. Responsibility and limits of liability
For everyone: nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Nothing limits your mandatory data-protection or consumer rights. Refunds due under these terms are payable independently of the business liability cap below.
For consumers: we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both sides knew it might happen when contracting. The business exclusions and monetary cap below do not apply to consumers.
For business customers only: subject to the exceptions above, neither party is liable to the other for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or business opportunity arising from this agreement. Our total aggregate liability arising from the agreement, whether in contract, negligence or otherwise, is limited to the greater of £100 and the fees paid or payable to us under the affected account for the 12 months immediately before the event giving rise to the claim. Related events count as one event. This does not restrict agreed refunds or liability that cannot lawfully be capped.
The parties must take reasonable steps to reduce avoidable loss. For businesses, except for express commitments in your order and these terms, implied warranties and conditions are excluded only to the extent the law allows. These provisions reflect the price and scope of a standard SaaS service; a separately negotiated business order can agree different service levels and risk allocation.
17. Affiliate programme
Affiliate participation requires approval and acceptance of the separate versioned Affiliate Programme Terms provided in the application flow. Those terms govern attribution, commission, holds, refunds, disputes and payouts. These Service terms do not replace an affiliate’s accepted commission agreement or retrospectively change earned commission. Affiliates are independent participants and cannot bind Spoofzy or promise outcomes on our behalf.
18. Governing law and resolving disputes
English and Welsh law governs these terms. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Consumers retain the mandatory protections of their country of residence and any right to bring or defend proceedings in their local courts. There is no mandatory arbitration or class-action waiver in these terms.
Please send complaints to team@spoofzy.com so we can investigate and explain the outcome. Attempting an informal resolution does not prevent you contacting a regulator, using available alternative dispute resolution or bringing a legal claim, and does not shorten or pause a legal deadline unless agreed or required by law.
19. Changes to these terms
We may update these terms for changes in law, security, suppliers, product functionality or our business arrangements. We publish a dated version and give existing customers at least 30 days’ direct notice of a material change, with its effective date. A change to an existing paid period that materially disadvantages you follows the cancellation and refund protection in section 13. Price changes follow section 4.
Urgent legal or security changes may require shorter notice, with an explanation. Where fresh agreement is legally required, we obtain it. Posting a new page alone does not retrospectively rewrite an existing contract, remove an accrued refund claim or prove that you accepted new terms. You can cancel before a notified change takes effect and request a copy of the version that applied to your purchase.
20. General provisions and contact
We may transfer this agreement to a successor as part of a genuine business sale, merger or restructuring if it assumes our obligations and the transfer does not reduce your contractual or statutory rights. We will tell you about a change of contracting provider. If the transfer materially disadvantages a consumer, they may end the affected service and receive a refund for the unused prepaid part. You may transfer a business agreement only with our written consent, not to be unreasonably withheld.
Neither party is responsible for a delay caused by an event beyond its reasonable control if it takes reasonable steps to reduce the impact. This does not excuse payment already owed, remove required refunds, or leave you paying indefinitely for an unavailable service. Section 6 and your statutory remedies still apply.
If a provision is unenforceable, the remaining provisions continue so far as lawful. A delay in enforcing a right is not a waiver. These terms and your accepted order form the agreement about the Service, while preserving any binding pre-contract statements, fraud claims and mandatory rights. No person who is not a party may enforce the agreement under the Contracts (Rights of Third Parties) Act 1999, except where separately agreed.
Support, cancellations, refunds, content-rights reports and legal notices: team@spoofzy.com. Postal correspondence: Proventus Dynamics Ltd, 3rd Floor, 45 Albemarle Street, Mayfair, London, England, W1S 4JL. Include enough information to identify the relevant account, purchase or content; we will request further information only where reasonably needed.